Privacy Policy

1. Introduction and Scope

This Privacy Policy ("Policy") describes how 1shows ("1shows", "Company", "we", "us", or "our") collects, uses, processes, stores, shares, and protects personal information obtained from users ("you", "your", or "User") of our online casino platform accessible at https://1shows.cam and related services, applications, and features (collectively, the "Services").

1shows is committed to protecting your privacy and ensuring the security of your personal information in accordance with applicable data protection laws and regulations, including but not limited to the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and international data protection standards. By accessing or using the Services, you acknowledge that you have read, understood, and consent to the collection, use, and disclosure of your personal information as described in this Policy.

This Policy applies to all users of the Services regardless of how you access or use them, whether through our website, mobile applications, or any other platform. If you do not agree with the terms of this Policy, you must immediately discontinue use of the Services and refrain from providing any personal information to 1shows.

2. Information We Collect

2.1 Personal Information You Provide

When you register an account, make transactions, or interact with our Services, we collect personal information that you voluntarily provide, including but not limited to:

• Identity Information: Full legal name, date of birth, gender, nationality, government-issued identification numbers (passport, driver's license, UMID, postal ID numbers);
• Contact Information: Email address, mobile phone number, residential address, postal code;
• Financial Information: Payment method details (GCash account, PayMaya account, bank account information), transaction history, deposit and withdrawal records;
• Account Credentials: Username, password, security questions and answers;
• Verification Documents: Copies of government-issued identification, proof of address documents (utility bills, bank statements), selfie photographs for identity verification;
• Communication Records: Content of communications with our customer support team, chat logs, email correspondence, support ticket details.

2.2 Information Automatically Collected

When you access or use our Services, we automatically collect certain technical and usage information through various technologies, including:

• Device Information: Device type, operating system, browser type and version, device identifiers (IMEI, MAC address), screen resolution;
• Usage Data: Games played, betting patterns, session duration, features accessed, navigation paths, click-stream data;
• Log Data: IP address, access times and dates, pages viewed, referring/exit pages, error logs;
• Location Data: General geographic location based on IP address (country, region, city) to ensure compliance with jurisdictional restrictions;
• Cookie Data: Information collected through cookies, web beacons, and similar tracking technologies as described in Section 9.

2.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Payment service providers (GCash, PayMaya, banks) regarding transaction processing and verification;
• Identity verification services that confirm your age, identity, and address;
• Fraud prevention services that assess transaction risk and detect suspicious activities;
• Game providers that supply usage data and game outcome information;
• Marketing partners and affiliates (with your consent) for promotional purposes.

3. How We Use Your Information

1shows uses your personal information for the following purposes:

3.1 Service Provision and Account Management

• Create, maintain, and manage your player account;
• Process deposits, withdrawals, and other financial transactions;
• Provide access to games, features, and functionalities of the Services;
• Verify your identity, age, and eligibility to use the Services;
• Authenticate your account and prevent unauthorized access;
• Maintain accurate records of your gaming activity and transaction history.

3.2 Legal Compliance and Security

• Comply with legal obligations including anti-money laundering (AML) and know-your-customer (KYC) regulations;
• Fulfill regulatory reporting requirements and respond to regulatory inquiries;
• Detect, prevent, and investigate fraud, abuse, and illegal activities;
• Enforce our Terms and Conditions and other policies;
• Protect the security and integrity of the Services and our systems;
• Resolve disputes and enforce our legal rights.

3.3 Customer Support and Communications

• Respond to your inquiries, complaints, and support requests;
• Send transactional communications regarding your account (deposit confirmations, withdrawal notifications, security alerts);
• Provide technical support and troubleshooting assistance;
• Send important notices regarding changes to our policies, terms, or Services;
• Conduct customer satisfaction surveys and gather feedback.

3.4 Marketing and Promotions

• Send promotional communications about bonuses, offers, tournaments, and new games (with your consent);
• Personalize marketing content based on your preferences and gaming behavior;
• Administer promotions, contests, and loyalty programs;
• Display targeted advertisements through our Services and third-party platforms.

3.5 Analytics and Service Improvement

• Analyze usage patterns and trends to improve our Services;
• Conduct research and statistical analysis for business intelligence;
• Optimize website and application performance;
• Develop new features, games, and services;
• Test and evaluate the effectiveness of our operations and marketing campaigns.

3.6 Responsible Gaming

• Monitor gaming behavior for signs of problem gambling;
• Implement and enforce deposit limits, loss limits, and self-exclusion requests;
• Provide responsible gaming tools and resources;
• Comply with responsible gambling regulations and best practices.

4. Legal Basis for Processing

We process your personal information based on the following legal grounds:

4.1 Contractual Necessity

Processing is necessary for the performance of our contract with you (our Terms and Conditions), including account creation, transaction processing, game provision, and fulfillment of our obligations to provide the Services.

4.2 Legal Obligations

Processing is necessary to comply with legal requirements, including regulatory obligations related to gaming licenses, anti-money laundering laws, tax regulations, age verification requirements, and other applicable laws and regulations.

4.3 Legitimate Interests

Processing is necessary for our legitimate business interests, such as fraud prevention, security protection, service improvement, analytics, and direct marketing, provided such interests are not overridden by your fundamental rights and freedoms.

4.4 Consent

Where required by law, we process your personal information based on your explicit consent, such as for marketing communications, non-essential cookies, and certain data sharing activities. You may withdraw consent at any time through your account settings or by contacting us.

5. Data Sharing and Disclosure

5.1 Service Providers and Partners

We share your personal information with trusted third-party service providers who perform services on our behalf, including:

• Payment Processors: GCash, PayMaya, banks, and other payment service providers to process deposits and withdrawals;
• Game Providers: JILI Gaming, Pragmatic Play, Evolution Gaming, and other software suppliers whose games you play;
• Identity Verification Services: Third-party vendors that verify your age, identity, and address;
• Cloud Hosting Providers: Companies that host our servers and databases;
• Analytics Providers: Services that help us analyze usage patterns and improve our Services;
• Customer Support Platforms: Tools and services that enable us to provide customer support;
• Marketing and Communications Platforms: Services that help us deliver promotional communications.

All service providers are contractually bound to protect your personal information and use it only for the specific purposes for which it was disclosed.

5.2 Legal and Regulatory Authorities

We may disclose your personal information to government authorities, regulatory bodies, law enforcement agencies, and courts when required by law or when necessary to:

• Comply with legal obligations, court orders, or regulatory requests;
• Enforce our Terms and Conditions or other agreements;
• Protect the rights, property, or safety of 1shows, our users, or the public;
• Detect, prevent, or address fraud, security issues, or technical problems;
• Respond to claims that content violates the rights of third parties.

5.3 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to the successor entity or acquiring party, subject to the same privacy protections described in this Policy.

5.4 With Your Consent

We may share your personal information with third parties when you have provided explicit consent for such sharing, such as participation in joint promotions or integration with third-party services.

5.5 Aggregated and Anonymized Data

We may share aggregated, de-identified, or anonymized information that cannot reasonably be used to identify you for research, analytics, marketing, or other business purposes without restriction.

6. Data Security Measures

1shows implements comprehensive technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• Encryption: All data transmissions between your device and our servers are encrypted using industry-standard SSL/TLS protocols. Sensitive data at rest is encrypted using advanced encryption algorithms;
• Access Controls: Strict access controls limit employee and contractor access to personal information on a need-to-know basis. All personnel with access to personal data are bound by confidentiality obligations;
• Secure Infrastructure: Our systems are hosted in secure data centers with physical security controls, redundant power systems, and environmental protections;
• Network Security: Firewalls, intrusion detection systems, and network monitoring protect against unauthorized access and cyberattacks;
• Authentication: Multi-factor authentication and strong password requirements protect account access;
• Regular Security Audits: We conduct regular security assessments, penetration testing, and vulnerability scans to identify and address potential security weaknesses;
• Incident Response: We maintain an incident response plan to quickly detect, contain, and remediate security breaches.

While we implement robust security measures, no method of transmission over the internet or electronic storage is completely secure. You are responsible for maintaining the confidentiality of your account credentials and for any activities that occur under your account. You should immediately notify us of any unauthorized access or security breach.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Account Data: Retained for the duration of your active account and for a period after account closure as required by gaming regulations (typically 5-10 years);
• Transaction Records: Retained for the period required by financial regulations and tax laws (typically 7-10 years);
• Identification Documents: Retained for the period required by anti-money laundering and know-your-customer regulations;
• Marketing Communications: Retained until you opt out or withdraw consent;
• Technical Logs: Typically retained for 12-24 months unless longer retention is required for security or legal purposes;
• Dispute and Legal Records: Retained for the duration of any dispute or legal proceeding and for the applicable statute of limitations period.

When personal information is no longer needed, we securely delete or anonymize it in accordance with our data retention and disposal policies.

8. Your Privacy Rights

Subject to applicable law, you have the following rights regarding your personal information:

8.1 Right to Access

You have the right to request access to the personal information we hold about you. You may request a copy of your data by contacting our customer support team.

8.2 Right to Rectification

You have the right to request correction of inaccurate or incomplete personal information. You can update certain information directly through your account settings or by contacting us.

8.3 Right to Erasure

You may request deletion of your personal information in certain circumstances, such as when the information is no longer necessary for the purposes for which it was collected or when you withdraw consent. This right is subject to legal retention requirements and legitimate business needs.

8.4 Right to Restriction of Processing

You may request that we restrict processing of your personal information in certain situations, such as when you contest the accuracy of the data or object to processing based on legitimate interests.

8.5 Right to Data Portability

You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another controller where technically feasible.

8.6 Right to Object

You have the right to object to processing of your personal information based on legitimate interests or for direct marketing purposes. You may opt out of marketing communications through your account settings or by using the unsubscribe mechanism in our emails.

8.7 Right to Withdraw Consent

Where processing is based on consent, you have the right to withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

8.8 Right to Lodge a Complaint

You have the right to lodge a complaint with the National Privacy Commission of the Philippines or other applicable data protection authority if you believe your privacy rights have been violated.

To exercise any of these rights, please contact us using the contact information provided in Section 13. We will respond to your request within the timeframes required by applicable law.

9. Cookies and Tracking Technologies

1shows uses cookies, web beacons, pixels, and similar tracking technologies to enhance your experience, analyze usage patterns, and deliver personalized content. Cookies are small text files stored on your device that allow us to recognize your browser and capture certain information.

9.1 Types of Cookies We Use

• Essential Cookies: Necessary for the operation of our Services, enabling core functionalities such as account login, transaction processing, and security features. These cookies cannot be disabled;
• Performance Cookies: Collect information about how you use our Services, such as pages visited and errors encountered, helping us improve performance and user experience;
• Functionality Cookies: Remember your preferences and settings to provide enhanced and personalized features;
• Marketing Cookies: Track your browsing activity to deliver relevant advertisements and measure the effectiveness of our marketing campaigns;
• Third-Party Cookies: Placed by our partners and service providers to enable analytics, advertising, and social media features.

9.2 Managing Cookies

Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. However, disabling cookies may affect your ability to use certain features of the Services. You can also manage cookie preferences through our cookie consent tool available on our website.

10. International Data Transfers

Your personal information may be transferred to, stored, and processed in countries other than the Philippines where our servers, service providers, and partners are located. These countries may have data protection laws that differ from Philippine laws.

When we transfer personal information internationally, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws. These safeguards may include standard contractual clauses, adequacy decisions, or other legally approved transfer mechanisms.

By using our Services, you acknowledge and consent to the transfer of your personal information to countries outside the Philippines for the purposes described in this Policy.

11. Children's Privacy

The Services are intended exclusively for individuals who are at least twenty-one (21) years of age. We do not knowingly collect, use, or disclose personal information from individuals under the age of 21. If we become aware that we have collected personal information from a person under 21 without verification of parental consent, we will take steps to delete that information immediately.

If you believe that we have inadvertently collected information from a minor, please contact us immediately using the contact information provided in Section 13 so that we can take appropriate action.

12. Changes to This Policy

1shows reserves the right to modify, update, or amend this Privacy Policy at any time to reflect changes in our practices, technologies, legal requirements, or other factors. We will notify you of material changes by posting the updated Policy on our website and updating the "Last Updated" date at the top of this document.

For significant changes that materially affect your rights, we may provide additional notice through email, account notifications, or prominent website banners. Your continued use of the Services following the posting of changes constitutes your acceptance of such changes.

We encourage you to review this Policy periodically to stay informed about how we collect, use, and protect your personal information.

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection team:

• Email: [email protected] (Subject: Privacy Inquiry)
• Live Chat: Available 24/7 through our website
• Response Time: We aim to respond to all privacy inquiries within 5 business days

Our Manila-based privacy team is fluent in English and Tagalog and is committed to addressing your privacy concerns promptly and professionally.